Refund & Cancellation Policy

This policy explains how cancellations and refunds work for tersOS subscriptions. It applies alongside our Terms of Service.

1. Cancelling a Subscription

You can cancel your tersOS subscription at any time from the billing settings in the app, or through the Paddle customer portal linked in your receipt emails. When you cancel, your access continues until the end of the period you have already paid for. We do not provide an automatic pro-rata refund for the unused remainder of a period that has already been paid for.

2. Refund Window

If you are not satisfied with tersOS, you can request a full refund within 14 days of your first subscription payment. Renewal payments fall outside this 14-day window. If you run into a genuine problem with a renewal charge, get in touch anyway — we look at these case by case rather than applying a blanket rule.

3. Annual Plans

For annual plans, the same 14-day refund window applies, starting from the date of the annual charge.

4. How to Request a Refund

To request a refund, email support@tersos.io from the email address associated with your workspace's billing, and include the name of your workspace. You can also start a refund request through the receipt Paddle sends you for the payment. Once a refund is approved, it is processed back to your original payment method and typically settles within 5-10 business days, though exact timing depends on your bank or card provider.

5. Merchant of Record

Paddle is the Merchant of Record for tersOS subscriptions and processes refunds on our behalf. Because of this, a refund may show up on your bank or card statement as coming from Paddle rather than from tersOS.

6. What Is Not Refundable

Usage-based charges and any third-party pass-through costs, where applicable, are not covered by this policy. Once the 14-day window has passed, we don't refund the portion of a subscription period that has already been used.

7. Contact

If you have questions about this policy or want to discuss a specific situation, email us at support@tersos.io.

Company: tershouse d.o.o.
ID number: 4202633770006
Registered office: Kolodvorska 12, 71000 Sarajevo, Bosnia and Herzegovina