A member working from her laptop over a coffee at tershouse

02 — member app

Your space, in
every member's pocket.

Bookings, community, chat, invoices, parcels and check-in — all in one app, available on iOS, Android and web. Everything members need, without the back-and-forth with the front desk.

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The member app on the web after sign-in: the community feed with its channel list, the post composer and a pinned post — fig. 01 — the member app on the web, after sign-in

Your branding

The app carries your name, logo and colours from the first screen, before anyone signs in.

Members open the app and see your name, logo and colours from the first screen. They sign in with their email, reset a forgotten password on their own, and stay signed in.

The sign-in screen on a phone, in the space.

The mark in the corner and the colours are yours. A member who was invited by email, or who received an activation link, sets up their account first and then signs in like everyone else.

Your logo and colours on the sign-in screen
Password reset from the sign-in screen
Account activation and setup from an emailed link

A phone in the open workspace showing the member app sign-in screen with the workspace mark — fig. 02 — the sign-in screen on a phone, in the open workspace

Bookings and desk days

Members see live availability and book a room without asking the front desk.

The bookings tab shows the same calendar your staff use, with every room across the week. A member picks a date, a time and a free room, and the booking is made on the spot. Their own bookings can be changed or cancelled from a list, and desk days are booked the same way.

The bookings screen in the member app on the web: the booking form on the left and the week calendar with every room’s bookings — fig. 03 — the bookings screen on the web, form and week calendar

The booking form in the member app: date, start and end time, available rooms and title — fig. 04 — the booking form: date, times, available rooms

Pick a date, a time and a free room

Only rooms that are free at the chosen time are offered; a title is optional.

The My Bookings list in the member app with room, title, time, host and role columns — fig. 05 — the My Bookings list: room, time, host, role

Your own bookings, hosted or invited

Upcoming and past bookings with the room, the time and the member’s role.

The month calendar in the member app with bookings by room — fig. 06 — the month calendar, bookings by room

The month at a glance

Your space’s bookings by room, so a team can see when the boardroom is busy.

Invoices

Every invoice is in the app with its PDF, and the month’s running tab is visible before it closes.

The invoices tab lists everything issued to the member, with a summary of what is owed. Opening one shows the totals, the items, the payments made so far and the PDF. Team admins see the team’s invoices as well as their own.

The invoices screen in the member app on the web: the list with status filters, and the open tab selected with its totals and the PDF buttons — fig. 07 — the invoices screen on the web, the open tab selected

Three rows of the invoice list: the open tab as a draft and two invoices due soon — fig. 08 — three rows of the invoice list: the open tab as a draft, two invoices due soon

A status on every row

Draft, due soon, overdue or paid, with the invoice date, due date and amount.

The bottom of an invoice in the member app: paid, remaining, items, and the View PDF and Download buttons — fig. 09 — the bottom of an invoice: paid, remaining, items, and the PDF buttons

The PDF, viewed or downloaded

Paid and remaining amounts, the items, and the same PDF the backoffice sent.

A phone on the amphitheatre steps showing the invoices summary in the member app — fig. 10 — the invoices summary on a phone, on the amphitheatre steps

The same invoices on the phone

Counts for all, paid, unpaid and due soon, each opening the list.

Parcels, check-in, visits

Check in from the app, see what has arrived at the front desk, and look back at every visit.

A member checks in by scanning the poster or typing its code, and the app tells them if a pass has run out. Parcels that arrive for them show up with a status, from arrival to pickup. Every check-in is kept as a visit they can look back on.

The check-in screen in the member app with the code field and the Continue button — fig. 11 — the check-in screen: the code field and Continue

Check in with the code on the poster

Scan the QR poster or type the short code; the front desk sees who is in.

The parcels screen in the member app with its status filters — fig. 12 — the parcels screen with its status filters

Parcels from arrival to pickup

Each parcel shows whether it is incoming, waiting at the desk or picked up.

The check-ins history screen in the member app — fig. 13 — the check-ins history in the app

A history of every visit

The member’s own check-ins, each one opening to its details.

Community and notifications

The feed, the chat and the notifications are in the same app, and members choose what reaches their phone.

The community feed, its channels and the chat are all in the app. Notifications arrive in one list with an unread count and a mark-all-read button. Each kind of notification can be switched on or off for push, email and in-app separately.

Notification settings, one toggle per event.

Members choose which of these reach them: an invoice ready, due soon or overdue, a payment received, the daily brief, a teammate arriving, event reminders, mentions, replies and direct messages, and a parcel arriving or being picked up.

Unread count and mark all as read
Members choose what reaches their phone
Separate settings for push, email and in-app

The billing section of the push notification settings: invoice ready, invoice due soon, invoice overdue and payment received, each with a toggle — fig. 14 — the billing section of the notification settings

Where it shows up

The same member details, wherever you look.

What your staff see on a member’s profile in the backoffice is what the member sees in the app: the plan, the passes, the invoices, the visits. The member sees the same information on the web, on a phone and through tersAI.

fig. 15 — the same member’s profile in the backoffice

Backofficestaff · member profile

The account screen in the member app on the web with personal information and membership — fig. 16 — the account screen in the app on the web

Member Appmembers · web browser

A phone at the desks showing the community feed in the member app — fig. 17 — the community feed on a phone, at the desks

Member App on a phonemembers · iOS and Android

fig. 18 — tersAI reading the member’s parcels, drawn

tersAImembers

Also included

The rest of what the Member App does.

Account

Activate an account from the emailed link and set it up
Change the password, or delete the account, from Settings
A public profile with headline, bio, location, links and photo
Interests picked from a list, and members can ask for new ones
Unsubscribe from newsletters inside the app

Team

Team admins edit the company name, contacts, address, tax IDs and logo
Invite teammates by email, change roles, remove members
Accept an invitation from the email link without signing in first
The team’s invoices, for team admins only
The team’s plan and passes on the My Team screen

Around the space

Search across invoices, bookings, parcels, members and teams in one list
Register for community events and hold the ticket in the app
Cancel an event registration
Chat with the community: channels and direct messages
Ask tersAI, keep past conversations and flag a bad answer
Members agree once to tersAI using their data
Developers can reach the same data through the tersOS API

tersAI in the app

tersAI opens on suggestions built from the member’s own account, and sends a morning brief when there is something to say.

The tersAI tab greets the member with suggestions drawn from their own account: an unpaid invoice, passes left, a parcel waiting. Conversations are kept, a photo can be attached, and a bad answer can be flagged for staff to review. A morning brief arrives once a day, when there is something to say.

tersAI — Morning, Russ. Today: Flora is yours 11:00–11:30. Invoice MW-2026-00094 is due on Monday, and a parcel arrived for you yesterday.

“Show me the invoice.”

tersAI — MW-2026-00094, issued 31 August and due Monday. The PDF is in your invoices tab.

“And the parcel?”

tersAI — At the front desk since yesterday 09:40. Pick it up any time you are in.

a morning brief in the concierge thread, then two questions answered from the member’s own account

The tersAI home in the member app: a greeting, a row of suggestion cards built from the member’s account, and the message box — fig. 19 — the tersAI home in the app, cards built from the account

Get the app

The member app,
on the App Store and Google Play.

Free for members of any tersOS space. Sign in with your workspace account.

“The front-desk inbox went quiet. The good kind of quiet.”

The tershouse team, Sarajevo

Works with

See the app with your own branding.

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Your space, in
every member's pocket.

The app carries your name, logo and colours from the first screen, before anyone signs in.

The sign-in screen on a phone, in the space.